Loyalty Growth Playbook

W here is Marketing Investment M o st V a lu a bl e ?

Marketing Investment In High-Impact Areas (continued)

Interestingly, many of these same categories are also under the greatest pressure to justify cost.

This signals a broader shift in executive expectations: marketing

organizations are being asked not only to innovate—but to prove

that innovation directly supports profitable growth.

Imp l icati o n fo r l ea d ers —

Where are you seeing the greatest pressure to reduce costs within your marketing function?

R eta i l CMOs mus t p r i or i t iz e :

•

Platforms that unify data and measurement

•

Content that drives conversion and loyalty

Online advertising

53

•

Channels that support performance attribution

Traditional advertising

56

•

Investments that improve customer lifetime value

Content marketing

58

SEO services

44

The era of fragmented marketing technology

Events

22

stacks is coming to an end.

Marketing Technology Platforms

65

Promotional materials

32

Website costs

41

Agencies & partners

40

Contractors

24

Internal headcount

21

Not experiencing pressure

13

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The Loyalty Growth Playbook

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