Balancing Operational Excellence with Innovative Growth
Finding Equilibrium
For CIOs, finding the equilibrium between promoting business innovation and ensuring seamless operational performance is no simple feat. A sizable 54% of those surveyed express the difficulty of achieving this balance. While innovation is essential for staying competitive in an ever-changing market, the imperative to continuously enhance existing processes and internal operations to deliver consistency to customers cannot be overlooked. This challenge is exacerbated by the rapid pace at which technological advancements occur and the customer expectations that continue to escalate. In recent times, the role of CIOs has discernibly shifted, reflecting a growing emphasis on innovation and digital transformation. As technology continues to reshape industries, 63% of technology leaders acknowledged this shift towards focusing on innovation within their roles. There’s also pressure to ‘control costs’ at all costs. Technology leaders need to think how they are pooling resources, managing conflicts to avoid the ‘noisy neighbor’ problem, and building in metrics and processes for planning, seeing, and acting on costs. It all comes down to a relentless focus on the future – making sure your innovation investments have management and operational investments to back them post go-live.
CIO INSIGHTS REPORT
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