Key Priorities for the Year Ahead
CIOs today face a complex set of demands: driving transformation while staying compliant, attracting top talent, and meeting
rising customer expectations. These interconnected priorities are shaping how they allocate time, resources, and investment.
Business Priorities
Technology Priorities
Innovation leads the way, with 46% of CIOs focused on
Technology investments closely align with these business needs.
enhancing their product or service mix. This points to a
Nearly half of CIOs (47%) are prioritizing modernization, aiming
broader effort to stay competitive by evolving offerings
for infrastructure that supports speed, scalability, and agility.
and meeting shifting customer needs.
Security follows closely, with 44% focused on avoiding breaches.
At the same time, 44% are prioritizing regulatory and
As threats continue to rise, protecting data and systems is now a
compliance requirements. It’s a strong signal that CIOs
core part of digital transformation, not an afterthought.
recognize the risks of moving too fast without the right
Customer experience also stands out, with 40% of CIOs investing
guardrails in place. Strategic growth must also be
in technologies that create more personalized, seamless
responsible and aligned with regulatory expectations.
interactions. Success depends on putting customers at the
Talent management is also high on the list, with 41%
center of digital strategy.
emphasizing the need to attract and retain skilled
The Takeaway
teams. It’s a reminder that transformation isn’t powered
by technology alone, people are essential. The right
CIOs are approaching enterprise - wide change with a more holistic
people, equipped with the right skills, are essential for
mindset – investing in innovation and the structure, safeguards,
executing innovation and managing change.
and talent necessary to make it sustainable. The organizations
that succeed align people, processes, and technology to meet
evolving market demands and regulatory standards.
CIO Insights 2025
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