Measuring Success
You can’t manage what you don’t measure. Accessibility metrics bring visibility and accountability.
Key indicators include:
•
Compliance benchmarks: Percentage of applicable WCAG 2.2 criteria met at the targeted conformance level
(A, AA, or AAA). For example, if a product meets 38 of 40 success criteria at Level AA, it achieves a 95% compliance rate.
•
Defect reduction: Decline in accessibility issues over development cycles.
•
User impact: Completion rates, session time, and satisfaction among assistive technology users.
•
Cultural maturity: Number of trained staff, accessibility champions, and internal advocacy programs.
•
Business outcomes: Correlation between accessibility enhancements and engagement or revenue gains.
High-performing organizations use dashboards to track accessibility across products, not projects. This
transparency creates momentum and sustains progress.
Accessibility Beyond Compliance
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