Accessibility Beyond Compliance - Concord eBook

Governance, Culture, and

Accessibility Scaling

Technology alone doesn’t make an organization accessible — people do. Governance ensures that accessibility is a

shared responsibility across the organization.

A mature accessibility culture includes:

Leadership advocacy: Executives model inclusion as part of quality.

Defined ownership: Roles span design, engineering, marketing, and compliance.

Education and enablement: Ongoing training and accessible playbooks.

Automation: Integrating checks and testing across pipelines.

Feedback loops: Using input from real users with disabilities to drive improvement.

Accessibility at scale isn’t about perfection – it’s about continuous progress and shared accountability.

Accessibility Beyond Compliance

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