GenAI Quick-Win Playbook for Personalization - Concord eBook

When to use:

Use AI-generated content whenever you need to produce

personalized copy at scale – whether for recommendation

carousels, ad variants, or product descriptions tailored to

Example Prompt:

different user types. It’s especially useful for campaigns with

“We’re sending a promotional email. Draft two

many segments or in e-commerce, where different features

versions of the headline and opening line – one

may resonate with different audiences. In short, it helps

for loyal repeat customers (‘VIP sale just for

eliminate content bottlenecks when scaling personalization.

you…’) and one for new subscribers (‘Welcome

offer – save on your first purchase…’).”

Why it works:

GenAI can output human-like text (and even basic images) in

milliseconds. It doesn’t tire or require an entire creative team

for each variant.

Fortune 500 brands have used GenAI to

create on-brand content at four times the usual volume,

cutting production time by half.

What used to take weeks – like

writing individualized copy for 50 segments – can now be

done in an afternoon.

Moreover, the AI can maintain consistent style and branding

across all those variants if you instruct it with brand guidelines.

This ensures personalization doesn’t come at the expense of

brand coherence. Each user sees content tuned to them,

without you having to manually write each version. The result

is personalization at scale: a massive increase in relevant

touchpoints without a proportional increase in work.

GenAI Quick-Win Playbook for Personalization

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